Has your place of employment or another organization with which your are familiar attempted any quality improvement philosophies, programs, tools, or techniques (e.g., Six Sigma, SPC, ISO, TQM, or Lean, etc.) in recent years? How successful was the organization at the implementation? What were the reasons for success or failure? What recommendations might you make for improvement? If no quality improvement initiatives were evident, what might you recommend? Please thoroughly explain your answers.
*** 350 – 500 words
*** at least 3 references